At Khel Kood, customer satisfaction is our top priority. We offer an easy and hassle-free return and exchange process.
If you receive a damaged, defective, or incorrect product, you can request a return or exchange within 24 hours of receiving your parcel. To start a claim, you must contact our customer support with your order details and provide a clear unboxing video showing the product condition at the time of delivery. This helps us verify the issue and process your request quickly.
Once your claim is approved, the customer will need to send the product back to us. After we receive and inspect the returned item, we will start the replacement or exchange process as soon as possible.
The product must be unused, in its original packaging, and in the same condition as received. Please note that requests without an unboxing video or made after 24 hours of delivery may not be accepted.
For any assistance, feel free to contact our support team anytime.